Standard Terms & Conditions
This Terms and Conditions document (together with the Delivery Options and 14 Day Return Policy pages on this site) governs the use of Chemical Solutions Ltd (FundUs) Online Service (the Service) including shopping and participation in promotions run by Chemical Solutions Ltd (FundUs). By using the Service, you agree to be bound by this document (and those pages). You can access this document at any time from the bottom of any page of the site.
Shopping Terms & Conditions
Purchasing from Chemical Solutions Ltd (FundUs).
Products displayed on the site shopping areas can be purchased using ANZ eGate, a secure online Mastercard and Visa transaction facility. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfillment.
Products will be supplied by Chemical Solutions Ltd (FundUs). After placing an order, you will receive an email acknowledging receipt of your order. This does not mean that your order has been accepted. Your order constitutes an offer to the supplier to buy the product. All orders are subject to acceptance by the supplier, and the supplier will confirm such acceptance by sending you an email that confirms that the product has been processed. The contract between the supplier and you will only be formed at that time.
The contract relates to those products whose processing has been confirmed by the supplier. The supplier will not be obliged to supply any product which may have been part of your order until the processing of all products has been confirmed.
The products will be at your risk from the time of delivery. Ownership of the products will only pass to you when the supplier receives full payment of all sums due in respect of the products, including delivery charges.
All shoppers purchasing from this online store acknowledge that products will only be used for domestic house hold use. Products will not be resold in any commercial venture, for profit or otherwise.
All prices and delivery charges on our site are in New Zealand dollars (NZ$) and include New Zealand GST (if any). We reserve the right to alter prices and delivery charges for any reason at any time. If this should happen after you have placed an order, we will contact you prior to processing it.
If you order products for delivery outside New Zealand, the products may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of these duties and taxes.
The supplier will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under its contract with you that is caused by an event outside its reasonable control.
Contracts for the purchase of products using the Service, and any dispute or claim arising out of or in connection with them or their subject matter or formulation, will be governed by New Zealand law. Any such dispute or claim shall be subject to the non-exclusive jurisdiction of the New Zealand courts.
We use the secure Hosted Payment page solution from ANZ eGate to process online orders. Customers can see their cards being authorised in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience.
ANZ eGate is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For example, personal information you provide is stored in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology.
If you have any queries regarding shopping with Chemical Solutions Ltd (FundUs), please email firstname.lastname@example.org or contact us on 0800 536 765
Use of the Service by You
Your right to use the Service is personal to you. You may not authorise others to use the Service, and you are responsible for all of your own use of the Service.
You may not download, modify, transmit, or otherwise use any material from the Service for public or commercial purposes.
Other than connecting to Chemical Solutions Ltd (FundUs) servers by HTTP requests using a web browser, you may not attempt to gain access to Chemical Solutions Ltd (FundUs) servers by any means – including, without limitation, by using administrator passwords or by masquerading as an administrator while using the Service or otherwise.
You agree not to disrupt, modify or interfere with the Service or its associated software, hardware and servers in any way and you agree not to impede or interfere with others’ use of the Service. You further agree not to alter or tamper with any information or materials on, or associated with, Chemical Solutions Ltd (FundUs) and/or the Service.
Chemical Solutions Ltd (FundUs) is the owner of the copyright and other intellectual property rights in the material contained in the Service or is permitted by the owner to use such material. No permission is given in respect of the use of such mark or rights, and such use may constitute an infringement of the owner’s rights.
This Service provides general information about Chemical Solutions Ltd (FundUs) and the products and services we offer. The information contained in the Service has been prepared solely for the purpose of providing information about Chemical Solutions Ltd (FundUs) and the services and products we offer. Chemical Solutions Ltd (FundUs) reserves the right to change, delete or move any of the material on the Service at any time without notice.
Chemical Solutions Ltd (FundUs) shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service. This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.
Chemical Solutions Ltd (FundUs) has the right to revise and amend this Terms and Conditions document from time to time.
Standard Shipping Options
All orders will be shipped by courier, priced per order by geographical location of the delivery address. Auckland – $4.95, North of North Is – $7.95, South of North Is – $9.95, South Is – $13.95. Any order over the value of $100 will be delivered free of charge.
Tracking/Estimated Delivery Times
Most orders received are shipped within 5 working days. However, when trying to figure out the expected arrival date for your order, be sure to add 1-business day for processing of the order to the estimated shipping times below.
Deliveries from freight forwarder are made Monday through Friday only, usually dispatched from our Auckland warehouse within 5 working days of receipt of your order. All orders are compiled through the week and dispatched on the Friday. All orders with payments completed by Thursday 12pm will be included in the order dispatching on Friday.
If you have ordered an item that is out-of-stock or sold-out, we will attempt to contact you immediately. Please understand that a delay may also occur if your credit card was declined or for address verification of your billing address was entered incorrectly.
PLEASE NOTE: Rural and some residential areas may require additional day(s) delivery time.
Your Privacy & Security Online
We have put in place the following policy to protect your personal information. By using our website and/or providing information to us, you consent to the policy.
In this policy, “personal information” means information about an identifiable individual.
What personal information do we collect?
You may give us personal information about yourself, such as your name, address, email address, credit card details and telephone numbers, when you purchase from us. Credit card details are collected by ANZ eGate for the purpose of processing your purchase from Chemical Solutions Ltd (FundUs) only. Chemical Solutions Ltd (FundUs) does not have access to your credit card details nor does it retain any credit card information.
When you visit our website we may collect more personal information, such as the address of your Internet service provider, the name of the web page directing you, and your clicks and activity on our site, through Google Analytics.
How do we use the personal information?
We may use your personal information to process your transactions, to administer your account, to help us to develop our website to be more available and user friendly to our customers, and for any other use which you may authorise.
In addition, we may use your personal information to promote and market our products and services. It is your right at any stage to request us to stop sending promotional material to you.
Will we disclose your personal information to others?
We DO NOT sell, trade or rent your personal information to others.
However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, or sending mail and emails. They will have access to your personal information needed to perform these services, but we will not authorise them to use your personal information for other purposes.
We may also disclose your personal information where such disclosure is required by law.
We take security seriously, and have taken steps to ensure your personal information is secure. Credit card information is handled by ANZ eGate, a leader in online credit card processing. However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.
What about links to other websites?
We are committed to full compliance with the Unsolicited Electronic Messages Act 2007.
By providing us with your email address you agree to Opt-In to subscribing to email communications. By subscribing to our email communications, or otherwise providing us with your email address, you consent to receiving emails which promote and market our products and services from us from time to time.
You can unsubscribe from our email communications at any time by clicking the “Unsubscribe” link in any promotional or marketing email received from us, or by emailing us an asking to be unsubscribed. Once you have unsubscribed from our email communications, we will remove you from the corresponding marketing list as soon as is reasonably practicable.
We use email open and click tracking including cookies, a single pixel image for tracking and link redirects for tracking clicks, for us to get a better understanding of which email communications are of most interest to you so we can provide you with a better experience by sending relevant and interesting email communications.
If you have any concerns or complaints regarding emails received from us, for example if you are receiving unwanted emails or are not the intended recipient, please call us on 09 255 5609 or email us at email@example.com.
We may review this policy from time to time and will notify you of any changes by posting an updated version on our website. Your use of our website following any updates constitutes acceptance of this policy as amended. We recommend you regularly review the policy when you visit our website.
Standard Returns Policy
Chemical Solutions Ltd (FundUs) is committed to providing quality products supplied to our customers. If for any reason you are not completely satisfied with any product supplied by Chemical Solutions Ltd (FundUs), please return it to us in original condition within 14 days of receipt and Chemical Solutions Ltd (FundUs) will replace it or refund your purchase price using the original payment method.
How To Return
- Contact us by phone or email to advise that you wish to return the product
- You can return within 14 days of receipt of order
- The items must be in their original condition with original packaging, with the issued packing slip
- Any costs incurred in returning these goods will be borne by the purchaser.
When Returning Items
Address consignment to:
Chemical Solutions Ltd
1 Freight Place
ATTN: Friends & Family
Note: Unfortunately, freight charges on goods returned due to customer order error or product exchange, are not refundable. However, if you are returning an item for exchange due to an error on our part, you are not required to pay for the delivery costs of that outgoing parcel. In this instance we will refund the freight incurred in returning the goods to us. Please include your original reference number with any returned goods.
All other returns/reorders will be charged the standard delivery rate based on your delivery preference.
How To Reorder (returns)
Email us to discuss the products you wish to order firstname.lastname@example.org
More Information For Ease Of Returning
Returned articles are not insured by us against damage or loss.
If you have any concerns or questions regarding any of these ordering instructions, please do not hesitate to call us on 0800 536 765.
Returns are credited in the manner in which they were originally paid. We will process a credit card back through ANZ eGate to your credit card.